Ensuring your Anti-Money Laundering and Fraud Detection products run at peak performance

Our commitment doesn't stop once the deployment is complete. We recognize the mission-critical nature of our solutions to your business. It is therefore essential that you have fast and efficient access to our trained technical support experts. They will help you ensure that your systems keep running at peak levels.

We offer:

• Comprehensive incident tracking, escalation and resolution procedures providing up to the minute status, next actions and schedules
• Assistance through our membership of TSANet in resolving incidents that involve multiple vendors providing an opportunity for a teamwork approach from your vendors 
• Dedicated Technical Account Managers who focus on your specific support requirements
• Regular account service reviews to discuss current issues in person with the engineers working on them 
• The ability to increase core product functionality with tailored enhancements to meet your unique business needs 
• A range of additional services to meet your support requirements  providing the ability for you to leverage the full range of Fortent's technical and business know-how  
• Delivery of regular product updates containing the latest fixes and enhancements to your product set.

At Fortent, we want to ensure that every aspect of our services, from our incident tracking software to our anti-money laundering and fraud detection, reflects a high standard of quality.